ai
As an innovator, I introduce cutting-edge technologies to businesses, enabling them to enhance their performance and revenue through process optimization and automation. My financial background enables me to identify key indicators for measuring business growth and to define an automation strategy that generates the most significant impact on figures and a quick ROI.
In addition to my role as a leader, I am also a mentor, dedicated to developing individuals and transforming mindsets, leading to both individual and team growth. I am driven by the paradigm of If there is no road, build one!, reflecting my eagerness to explore uncharted territories and create novel solutions to complex problems.
As an independent consultant, I provide expertise in :
Process optimization and automation. I help organizations identify improvement opportunities, determine which processes are best suited for automation—particularly those with strong potential for rapid ROI—and select the most appropriate technologies to support these initiatives.
Im also providing Management consultancy - crucial topics like finding and retaining best fit employees, Operations management, Capacity management and other knowledge that would make any Manager efficient (providing more value with less efforts and resources) and building strong (distributed) teams.
Founder and GM
DigiTech Consult ltd • Full time • London, UK
Jan 2017 – Present
Industry: Technology
I am the co-founder and owner of a dynamic company dedicated to providing our clients with customized and innovative services. Our mission is to drive success and satisfaction for our customers through our exceptional expertise and unparalleled attention to detail.
As a leader, I value the talented individuals on my team as our greatest asset, and I am committed to helping each one grow and achieve their personal and professional goals. I set ambitious targets every year, constantly pushing our business to new heights.
We take an innovative and disruptive approach to developing our business, offering a range of services that span across all industries. Our core competencies include business and digital strategy consulting, identifying opportunities for process improvement and automation, providing technology and innovation advice, transforming and digitalizing processes, developing and implementing DRUID Conversational AI and RPA solutions, machine learning, IT outsourcing, center of excellence, operational excellence, performance management and capacity planning, and customer service improvement and automation.
At our company, we are dedicated to providing our clients with the highest level of service and expertise, and we invite you to learn more about our offerings by visiting our website at www.digitechconsult.com.
Sr. Manager BPM (Global)
Ingram Micro • Full time • Sofia, Bulgaria
Nov 2018 – Sep 2021
Industry: Technology
Own the engagement with the Business to define, align, plan and lead the execution of a variety of Global Projects.
Lead Initiatives for Global Processes Harmonization, Digitalization, and Automation (software implementation)
Ownership over the implemented systems, support, and further development strategy
Communicate and Integrate the best PM practices and knowledge, for Proactive and Continuous Processes Improvement. LEAN the Organization
Worldwide coverage of the projects and systems in the portfolio optimizing Ingram Micro companies in EMEA, NA, and APAC regions. Leading collaboration with Stakeholders and Vendors in all three regions.
Direct reports in Sofia and Manila.
Director, Customer Success and Technical Engineering, EMEA
Nuvolo • Full time • Sofia, Bulgaria
Sep 2021 – Feb 2022
Industry: Technology
I was in charge of Nuvolo Customers' Success as well as Technical Engineering teams for EMEA. I bring the desire and passion of working alongside Nuvolo Customers for their progress and growth. It is not only about the great product that Nuvolo has developed. It is about the value that we provide to the Customers in our relationship. I strived to make Customers happier in their experience with Nuvolo solving their complex business and technical challenges. I organized our Technical engineering teams in a seamless collaboration with the Customer Success Managers for providing the best-of-breed service and support to our Clients. We create long-term partnerships and continuously guide the clients through the innovation opportunities we can further open for them and support their growth trajectory.
Global IT Business Applications Operations
NTT Data Business Solutions • Full time • Bielefeld, Germany
Aug 2024 – Apr 2026
Industry: Technology
I managed a distributed team delivering L2 and L3 technical support for approximately 30 applications used across a global organization. In a short time, I have significantly improved service quality by streamlining workflows, reducing inefficiencies, and nearly eliminating escalations. By introducing automation through robotic process solutions, I’ve optimized internal operations and increased team productivity. Beyond support delivery, I was driving the transformation of the Operations function into a structured, proactive business partner—ensuring employees can seamlessly use systems and tools in their day-to-day work and enabling the organization to operate more efficiently.
