ServiceNow

ServiceNow Certified Talent Marketplace on GurusDirect.com

Where ServiceNow-certified talent meets businesses with urgent skills gaps without the noise.

Vendor Snapshot

Website: www.servicenow.com
Headquarters: Santa Clara, California, USA
Number of Employees: 22,000+
Core Specialties: IT Service Management (ITSM), Workflow Automation, IT Operations Management (ITOM), Customer Service Management (CSM), AI/ML

Why Choose ServiceNow?

ServiceNow is a global leader in digital workflow automation, helping businesses streamline operations, improve employee experiences, and accelerate digital transformation. Its cloud-based platform powers IT service management, customer service, and enterprise operations through AI-driven workflows and automation.

With its low-code development capabilities and broad integrations across enterprise systems, ServiceNow enables organizations to automate repetitive tasks, enhance service delivery, and drive operational efficiency at scale.

Specialties by Category

ITSM

  • Incident, problem, and change management
  • Self-service portals and knowledge management
  • Automated ticketing and workflow routing
  • Service catalog and request management

AI / IA / ML

  • Predictive intelligence for incident resolution
  • Virtual agents for self-service automation
  • Machine learning-based anomaly detection
  • Sentiment analysis for customer service interactions

Cloud

  • Cloud-based platform with multi-instance architecture
  • Hybrid cloud integrations with AWS, Azure, and Google Cloud
  • DevOps and CI/CD pipeline support
  • API-based system integrations

Security

  • Security Incident Response for automated threat management
  • Vulnerability response workflows
  • Compliance tracking with GDPR, HIPAA, and ISO standards
  • Role-based access controls

Skills Gap Analysis Whats Driving Demand?

The growing reliance on digital workflows and enterprise automation is driving demand for ServiceNow-certified professionals. Businesses need experts who can design, configure, and optimize ServiceNow workflows to improve service delivery and operational efficiency.

The rise of AI-driven automation and the complexity of cross-platform integrations are widening the skills gap, making certified ServiceNow professionals essential for digital transformation initiatives.

Top certifications in demand include:

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist ITSM
  • ServiceNow Certified Technical Architect

GurusDirect.com Value Proposition

GurusDirect.com connects businesses with ServiceNow-certified experts who can design, automate, and optimize digital workflows. Our certified-only model ensures businesses gain access to proven professionals with deep expertise in ITSM, automation, and AI-driven workflows.

With GurusDirect, IT providers can monetize their certified ServiceNow talent, while individual gurus grow their reputations and secure new opportunities all within a marketplace built exclusively for certified IT experts.

Benefits by User Type

User Type

Benefits

Businesses with Skills Gaps

Faster workflow automation deployments, certified-only talent, flexible engagements, reduced risk

Certified Gurus

No outbound selling, certifications drive visibility, reputation building

IT Providers

Bench monetization, inbound project leads, team visibility

Evangelists, Trainers

Personal brand building, thought leadership, mentoring

Aspiring Gurus

Real project experience, mentorship, career acceleration

Key Metrics Impact Areas

  • 50% faster ITSM deployments
  • Improved operational efficiency through workflow automation
  • Revenue growth for certified ServiceNow gurus and IT providers
  • Enhanced customer and employee experiences

Call to Action

Certified ServiceNow Gurus: Join GurusDirect.com to monetize your certifications, grow your reputation, and connect with businesses seeking ServiceNow expertise.
Businesses: Automate your workflows and accelerate digital transformation with certified ServiceNow talent. Hire certified ServiceNow experts directly on
GurusDirect.com no noise, just certified talent.

Popular Skills

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